Crono
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Questions, answered

Setup is quick. If your question isn't here, write to support@cronohq.com.

01
Getting started
How does Crono know who to book and when?

CC your Crono address on the email thread. It reads the conversation, works out what you need (a time, a confirmation, a reschedule, a reminder), checks your calendars, and replies with options. Even two requests at the same moment won't double-book you.

Which calendars and inboxes are supported?

Google Calendar and Outlook Calendar, working inside Gmail and Outlook. Your agent gets its own email address, so there's no extension to install, for you or anyone you meet with.

How long does setup take?

Most people are done in one short sitting. You connect a calendar, set your preferences, and pick how you like to sound. You can change any of it later.

Do I need to install anything?

No. Crono works over email. Connect a calendar, get your agent's address, and CC it on any thread.

What does the free plan include?

One calendar, replies in 25+ languages, coworker availability, and monthly usage included. No credit card, and we won't quietly downgrade you.

02
The agent and control
Will Crono send email without my approval?

Yes, that's the point. Crono runs the thread on its own. The moment you jump in, it steps back. Your quiet hours, daily caps, and blocked dates keep it inside the lines you set.

Can I take over a thread?

Any time. Reply on the thread yourself and Crono pauses. Add it back later and it picks up where it left off.

What rules can I set?

Working hours, buffer time, daily caps, focus blocks, blocked dates, VIPs, delegates, language, and tone. Set them once and they shape every reply after that.

Can Crono reply in other languages?

Yes. It notices the language of each reply and answers in it. Pin one default for everything, or let each thread follow the other person. 25+ languages, including Spanish, French, German, Portuguese, and Japanese.

What if it makes a mistake?

You can review and change anything before a meeting happens, and stepping into a thread always pauses the agent. It stays within your rules to avoid the usual slips, like off-hours times or over-booked days.

Does it work for internal meetings too?

Yes. Add coworkers or panelists and Crono checks everyone's real availability, while keeping sensitive details to the people who need them.

03
Security and privacy
How is my data protected?

Your data is kept separate from every other customer's, and encrypted both in transit and at rest. Cross-calendar lookups are logged, export is one click, and deleting your account is permanent. More in the security overview.

Do you train AI models on my data?

No. We don't train models on your data, and we never use one customer's threads to help another's. Our AI providers are contractually barred from training on or keeping your content.

Does Crono read my calendar events?

It uses your free/busy times and the basic event details you choose to share. It doesn't read the contents of your events, and message text never lands in our logs.

Can I export or delete my data?

Yes. Export everything in one click from Settings. Account deletion is permanent, with a confirmation when it's done.

Do you offer a DPA and subprocessor list?

Yes. Our subprocessors are published, and we offer a Data Processing Addendum with the EU Standard Contractual Clauses. Questions? Email security@cronohq.com.

04
Plans and billing
How does pricing work?

Free is forever for one calendar. Pro is $12/month ($9/mo on annual) for the full product. Team is $16/seat/month ($12/seat on annual) with a shared agent identity and team admin. Running a larger organization with needs outside these plans? Get in touch. See the pricing page.

What is the difference between Pro and Team?

Pro is for a single operator: unlimited calendars, VIPs, delegates, email aliases, and the full scheduling engine. Team adds a shared agent identity, a custom sender domain, priority support, admin controls, ownership transfer, and a full audit log across seats.

Can I switch plans?

Yes. Upgrade or downgrade anytime. Upgrades are prorated and take effect immediately; downgrades take effect at the next billing cycle. No data is lost when you move plans.

How does the annual discount work?

Pay for twelve months upfront and save about 25%. On Pro that is $108/year versus $144 monthly. On Team it is $144/seat/year versus $192.

05
Integrations and teams
Which video and chat tools does Crono support?

Crono adds the right call link to invites for Zoom, Google Meet, and Microsoft Teams, and can post notifications to Slack and Teams. It also recognizes common booking links shared on a thread and books through them where supported.

Can I use my own sending domain?

A custom sender domain — so the agent sends from your own domain (e.g. crono@yourcompany.com), with email authentication set up for you — is a Team feature. Email aliases (extra send-from addresses) come with Pro and Team.

Can my assistant or chief of staff run it with me?

Yes. On Team, bring a delegate (EA or chief of staff) on with authority to take over any thread. Every action is logged for the team.

What if I outgrow the free plan?

Move to Pro or Team without changing tools. Your settings, history, and connected accounts carry over, and the agent keeps running.

Still stuck?

Still have questions? Email support@cronohq.com.

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